No. As soon as the enquiry has been submitted it will be sent off to the interested asset owners for their review. If you have submitted an enquiry by mistake, it's not a problem. You'll receive the usual email responses but there's no obligation for you to go ahead and do the work! What if my enquiry is auto-renewing? If you have an enquiry is that automatically renewing every few weeks, you can cancel the auto-renew so it won't happen again. Check out this page to see how to do that.

Referral emails include a "TO" value giving the name of someone in your organisation who is receiving the referrals. This value is unimportant and is not seen by anyone outside of your organisation, however there may be a case where you want to update it to tidy things up. (more…)

If you have lodged an enquiry and have not received a referral response within 48 hours, you are advised to immediately take the following actions:

• Check your junk email folder for referral responses.
• Check your BYDA account email - listed under ‘My Profile’ - is valid. If there is an error in the address, you will need to re-enter a valid email address and re-lodge your enquiry.
• Ask your IT administrator about ‘whitelisting’ dbyd@1100.com.au and/or IP address 198.37.157.121.

You’ll require internet access to lodge a BYDA request via the website or via a mobile app. You are advised to lodge a BYDA request at least 1 business day before you commence work.

Once your enquiry is lodged, estimated response times will appear for each asset owner within the blue referral response panel.

Once you’ve lodged an enquiry, within the blue referral status panel, simply select each asset owner to view individual contact details. Should damages occur to any infrastructure asset and/or network, contact the asset owner immediately using the contact details on the 1100 emergency page.

If you have not heard from an asset owner, their contact details can be found on the Enquiry Confirmation Sheet you receive from Before You Dig and you will need to contact them directly to follow up your enquiry. Members registered with the Before You Dig service who are affected by your works will send you their plans directly to the email address you registered when setting up your account. Members are encouraged to respond within 2 working business days.

The Before You Dig Service is NOT an emergency service. If the damage to the infrastructure asset and/or network is life threatening, please contact the Emergency Services on 000. The service is designed to provide information about affected infrastructure assets in and around project sites delivered directly from Before You Dig Members. Should damages occur to any infrastructure asset and/or network, contact the asset owner immediately using the contact details on the 1100 emergency page.

Enquiries lodged in the old OneCall system will not be migrated across to the next generation referral service. For longer projects, you will need to lodge a new enquiry in SmarterWX Sentinel where you can use the new Auto-Renew feature to automatically re-submit your enquiry every 28 days.

The iOS app requires iOS 11.0 or later and is compatible with iPhone, iPad and iPod touch. The BYDA Android app will support Android versions 6.0 and up. The website is mobile responsive and suitable to view on small screens.

To download the new BYDA iOS app, you will need to search for “BYDA” in the app store.

Once you are logged in, go to the profile icon on the top right and click 'Contact Support' to log an issue.

When going through the "Forgot password" flow, you might come across the message ... An account could not be found for the provided user ID This message simply means that your email address is not yet associated with any account in the BYDA referral service. Go back to the home page and follow the Sign-up or Register links to create a new account for your email address.

Note: User accounts from the old BYDA service have not been migrated across. You will need to create a new account and set a new password for your email address.

SmarterWX Sentinel is the application that powers the Before You Dig referral service. When you’re using BYDA, you’re using SmarterWX Sentinel. SmarterWX is a portfolio of related products built for the damage prevent industry.