{"id":514,"date":"2024-02-23T18:41:56","date_gmt":"2024-02-23T07:41:56","guid":{"rendered":"https:\/\/smarterwx.1100.com.au\/help\/?post_type=article&#038;p=514"},"modified":"2024-03-07T18:07:31","modified_gmt":"2024-03-07T07:07:31","slug":"configuring-hero-attachments","status":"publish","type":"article","link":"https:\/\/smarterwx.1100.com.au\/help\/article\/configuring-hero-attachments\/","title":{"rendered":"Configuring Hero attachments"},"content":{"rendered":"<p><strong>Understanding Hero Attachment<\/strong><br \/>\nWithin SmarterWX Sentinel, the Hero Attachment setting is used by BYDA members to choose the most important content to display to enquirers.<br \/>\nWhen users click on a referral, the collated response viewer opens to show the the Hero Attachment by default. This functionality ensures a focused delivery of information, allowing BYDA members to select their preferred default view, be it the response body, a web map, or a specific response attachment. <\/p>\n<p><strong>Why Hero Attachment is Essential <\/strong><br \/>\nThe hero attachment is designed to prioritise important information serving as a default display when enquirers view the collated response viewer. This intentional design ensures that critical details, whether they be safety messages or best practices, take precedence, providing users with immediate access to the most important content. <\/p>\n<p><strong>Configuring Hero Attachment <\/strong><br \/>\nMembers configure their Hero Attachment of choice in the member configuration section of SmarterWX Sentinel. <\/p>\n<p><span style=\"font-family:Arial; color:#2f5496;\">Step 1: Accessing Hero Attachment Settings<\/span><br \/>\nNavigate to the Configuration -> Referral Handling section in the left menu. Within the sandbox test, select the desired channel type to initiate the configuration process. <\/p>\n<p>Use the \u201cCopy from the current active channel\u201d option to create a new configuration based on your current settings. <\/p>\n<p><img data-original=\"https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-1.png\" alt=\"\" width=\"240\" height=\"169\" class=\"alignnone size-full wp-image-520\" \/><\/p>\n<p><span style=\"font-family:Arial; color:#2f5496;\">Step 2: Hero Attachment Section<\/span><br \/>\nLocate the Hero Attachment section in the referral configuration page.  <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2.png\" alt=\"\" width=\"645\" height=\"535\" class=\"alignnone size-full wp-image-521\" srcset=\"https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2.png 645w, https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2-300x249.png 300w, https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2-480x398.png 480w, https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2-407x338.png 407w, https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2-488x405.png 488w, https:\/\/smarterwx.1100.com.au\/help\/wp-content\/uploads\/2024\/02\/Hero-attachment-step-2-344x285.png 344w\" sizes=\"auto, (max-width: 645px) 100vw, 645px\" \/><\/p>\n<p><span style=\"font-family:Arial; color:#2f5496;\">Step 3: Choosing Your Default View<\/span><br \/>\nMembers have three options to choose from: <\/p>\n<ul>\n<li>Use web map (where available)<\/li>\n<li> Always use response body <\/li>\n<li>Always use response attachment<\/li>\n<\/ul>\n<p>For the third option, members can specify the response attachment filename for a precise default attachment selection.<br \/>\nThe attachment is matched based on the filename. You can specify matching criteria for your attachment based on it starting with, ending with or containing a specific string. <\/p>\n<p>For example, if your hero attachment will always have a filename such as \u201cPlans 3456789.pdf\u201d you might choose the \u201cStarts with\u201d option and a string of \u201cPlans\u201d. <\/p>\n<p>More complex matching rules can be configured using the \u201cRegular expression\u201d option. For example, if your hero attachment filename always contains an 8-digit number (such as the job number) you could enter a regular expression of <code>\\d{8}\\.pdf<\/code>. <\/p>\n<p><span style=\"font-family:Arial; color:#2f5496;\">Step 4: Precedence Rules<\/span><br \/>\nIf your response automation system returns a web map as part of the response, this will always be shown as the default view unless you have disabled the \u201cUse web map (where available)\u201d option.<br \/>\nWhere more than one attachment is found that matches your rules, SmarterWX Sentinel will choose any of the attachments to show as the default view.<br \/>\nWhere no attachment is found that matches your rules, the response body will be shown to the enquirer (except where a web map is available). <\/p>\n<p><span style=\"font-family:Arial; color:#2f5496;\">Step 5: Save, Submit, and Verify<\/span><br \/>\nOnce configured, members can save the draft and submit a sandbox test enquiry to verify the outcome of the Hero Attachment.  <\/p>\n<p>Use the \u201cMake active\u201d button to set your new referral configuration live. <\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","article-category":[11],"article-tag":[],"class_list":["post-514","article","type-article","status-publish","format-standard","hentry","article-category-members"],"_links":{"self":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article\/514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/comments?post=514"}],"version-history":[{"count":14,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article\/514\/revisions"}],"predecessor-version":[{"id":530,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article\/514\/revisions\/530"}],"wp:attachment":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/media?parent=514"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article-category?post=514"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article-tag?post=514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}