{"id":503,"date":"2024-01-16T10:01:12","date_gmt":"2024-01-15T23:01:12","guid":{"rendered":"https:\/\/smarterwx.1100.com.au\/help\/?post_type=article&p=503"},"modified":"2025-12-29T18:22:36","modified_gmt":"2025-12-29T07:22:36","slug":"how-to-respond-via-the-byda-relay-system","status":"publish","type":"article","link":"https:\/\/smarterwx.1100.com.au\/help\/article\/how-to-respond-via-the-byda-relay-system\/","title":{"rendered":"How to respond via the BYDA Relay system"},"content":{"rendered":"\n

In order to reply to a referral and make sure that it is tracked by our system you need to understand that each referral has its own identifying email address that is associated with the enquirers email address, meaning any emails sent to this identifying address are forwarded to the customers own email address through our system.<\/p>\n\n\n\n

When you receive a referral email to your referral channel email address or internal system it will look like the below test data, for this example the key identifiers have been bolded.<\/p>\n\n\n\n

BEFORE YOU DIG AUSTRALIA
Call 1100
35 Railway Rd, Blackburn VIC 3130 Please be advised the person below has requested information about underground assets in your jurisdiction. You are required to respond within 2 working days and reference the Job Number, Sequence Number and the User Reference (where supplied). [REFFERAL DETAILS]
MESSAGE VERSION NO= 2.1.0.0
FROM= Before You Dig Australia
ENQUIRY MEDIUM= WEB
UTILITY ID= 656321
COMPANY= BYDA HelpDesk Test Environment
ENQUIRY DATE= 12\/01\/2024 1:41
COMMENCEMENT DATE= 13\/01\/2024
COMPLETION DATE= 14\/01\/2024
SEQUENCE NO= 600720321
JOB NUMBER= 10542271
PLANNING= Yes
USER REF= 8 Vine Close
WORKING FOR AUTHORITY=Utility
AUTHORITY NAME= BYDA HelpDesk Test Environment
AUTO RENEW FIRST JOB NUMBER=
AUTO RENEW FIRST SEQUENCE NO=
PROJECT REFERENCE= [CALLER DETAILS]
CUSTOMER ID= 10394
CONTACT NAME= Example Name
COMPANY= Not supplied
ADDRESS= Example data
SUBURB= Example data
STATE= Example data
POSTCODE= Example data
TELEPHONE= Example data
EMAIL ADDRESS= vgmahh3kvn6zwm.05y60j8ksoy4th@smarterwx-mail-uat.byda.com.au<\/a>
REGISTERED EMAIL= Example@example.com
<\/strong>VERIFICATION STATUS= EmailOnly
SUBSCRIPTION STATUS= None
PREFERRED DATA FORMAT= None
LODGED BY NAME=
LODGED BY EMAIL=
LODGED BY COMPANY=
LODGED BY TELEPHONE= [LOCATION DETAILS]
ADDRESS= 8 Vine Close
SUBURB= Point Cook
STATE= VIC
POSTCODE= 3030
ACTIVITY DESCRIPTION= Planning & Design
PRIVATE\/ROAD\/BOTH= Private
LOCATION IN ROAD=
MESSAGE= Notice: Replies to this email will be forwarded to the enquirer via Before You Dig Australia. Should you wish to advise Before You Dig Australia of any issues with this enquiry, please call 1100. Responses to this referral should be sent to the “EMAIL ADDRESS” specified above which is the relayed address for *Customers name would be here* *Customers email address would be here*. Please reference sequence number 600720321 in all correspondence.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

As you can see, within this data there is an \u201cEMAIL ADDRESS\u201d and a \u201cREGISTERED EMAIL\u201d the \u201cEMAIL ADDRESS\u201d is the previously mentioned identifying address and the registered email is the enquirers email address, for this example using our test environment the email address needed to be replied to is \u201cvgmahh3kvn6zwm.05y60j8ksoy4th@smarterwx-mail-uat.byda.com.au<\/a>\u201d. <\/p>\n\n\n\n

If you\u2019re in need of assistance or want to check whether or not your system is responding to referrals via our relay please reach out to the Helpdesk via support@byda.com.au<\/a> or call 1100 to get to our phone line.<\/p>\n","protected":false},"author":11,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","article-category":[11],"article-tag":[],"class_list":["post-503","article","type-article","status-publish","format-standard","hentry","article-category-members"],"_links":{"self":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/comments?post=503"}],"version-history":[{"count":6,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article\/503\/revisions"}],"predecessor-version":[{"id":542,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article\/503\/revisions\/542"}],"wp:attachment":[{"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/media?parent=503"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article-category?post=503"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/smarterwx.1100.com.au\/help\/wp-json\/wp\/v2\/article-tag?post=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}