{"id":293,"date":"2021-07-15T06:09:16","date_gmt":"2021-07-15T06:09:16","guid":{"rendered":"https:\/\/smarterwx.1100.com.au\/help\/?post_type=article&p=293"},"modified":"2022-06-08T14:12:13","modified_gmt":"2022-06-08T14:12:13","slug":"temporarily-pausing-referrals","status":"publish","type":"article","link":"https:\/\/smarterwx.1100.com.au\/help\/article\/temporarily-pausing-referrals\/","title":{"rendered":"Temporarily Pausing Referrals"},"content":{"rendered":"

From time-to-time you may want to place a pause on referrals coming into your organisation. For example, when doing some system maintenance you might want us to stop sending referrals to you until the maintenance is completed.<\/p>\n

The Referral Pause<\/strong> function allows you to do just this.<\/p>\n

<\/p>\n

How do I pause referrals?<\/h4>\n
    \n
  1. Go to the\u00a0Configuration > Referral handling<\/strong> option on the main menu.<\/li>\n
  2. Toggle the Pause referrals<\/strong>\u00a0option.<\/li>\n<\/ol>\n

    An email is sent to your organisation’s administrator when the referral handling is paused or un-paused.<\/p>\n

    \"Pause<\/h4>\n

    What happens to paused referrals?<\/h4>\n

    When your referral channel is paused, all referrals for your organisation are held in a queue to be released later. You can see a count of the number of referrals in the paused queue by returning to the Configuration > Referral handling<\/strong> page.<\/p>\n

    From an enquirer’s perspective, there is no difference. The enquirer will still see that their enquirer has been referred to your organisation and the enquirer will still expect to receive a response from you before they can proceed with their works.<\/p>\n

    How do I release my paused referrals?<\/h4>\n

    Once you are ready to start processing referrals again, return to the Configuration > Referral handling<\/strong> page and turn off the\u00a0Pause referrals\u00a0<\/strong>toggle. SmarterWX Sentinel<\/a> will start to send the queued referrals.<\/p>\n