When going through the “Forgot password” flow, you might come across the message …

An account could not be found for the provided user ID

This message simply means that your email address is not yet associated with any account in the BYDA referral service. Go back to the home page and follow the Sign-up or Register links to create a new account for your email address.

Note: User accounts from the old BYDA service have not been migrated across. You will need to create a new account and set a new password for your email address.