Understanding Hero Attachment Within SmarterWX Sentinel, the Hero Attachment setting is used by BYDA members to choose the most important content to display to enquirers. When users click on a referral, the collated response viewer opens to show the the Hero Attachment by default. This functionality ensures a focused delivery of information, allowing BYDA members […]
Member tasks
How to respond via the BYDA Relay system
In order to reply to a referral and make sure that it is tracked by our system you need to understand that each referral has its own identifying email address that is associated with the enquirers email address, meaning any emails sent to this identifying address are forwarded to the customers own email address through […]
Referral Format Changes (November 2023)
The BYDA Referral Service will be making some small changes to the format of referrals sent to members at the end of November 2023. This article provides a technical description of the changes and is targeted at IT specialists and application developers. A webinar describing the changes can be accessed on YouTube. It is recommended […]
FAQ For Members
What is the typical wait time? What is Response Ranking? What is Response time? How do I add more users to my Utility? Can I have more than one utility ID? Can I have Utilities or Areas of Interest in more than one State/Territory? How can I add more utilities to my membership? Does BYDA […]
Updating your Area of Interest
Running reports
SmarterWX Sentinel includes a collection of real-time reporting options for Asset Owners. These reports allow you to gain insights into enquiry activity within your area of interest.
Searching referral history
As a Before You Dig member you can review the history of enquiry referrals received by your organisation. The referral search feature allows you to search by map or list, filtering the results to find specific enquiries.
Your referral channel
As a BYDA member, enquiries lodged through the service are sent to you as referrals through your choice of referral channel. SmarterWX Sentinel provides three options for receiving enquiry referrals.
Updating your area of interest
As a BYDA member, your Area of Interest (AOI) determines when enquiries lodged through the service are referred to your organisation. You can update your AOI at any time through the referral service web application.
Updating contact details
Enquirers need to know how to get in touch with your organisation if they have specific questions relating to jobs near your assets. Keeping your contact details up-to-date ensures they can reach the right people. You can review and update your contact details from the Configuration > Contact details menu option.