In order to reply to a referral and make sure that it is tracked by our system you need to understand that each referral has its own identifying email address that is associated with the enquirers email address, meaning any emails sent to this identifying address are forwarded to the customers own email address through our system.
When you receive a referral email to your referral channel email address or internal system it will look like the below test data, for this example the key identifiers have been bolded.
| BEFORE YOU DIG AUSTRALIA Call 1100 35 Railway Rd, Blackburn VIC 3130 Please be advised the person below has requested information about underground assets in your jurisdiction. You are required to respond within 2 working days and reference the Job Number, Sequence Number and the User Reference (where supplied). [REFFERAL DETAILS] MESSAGE VERSION NO= 2.1.0.0 FROM= Before You Dig Australia ENQUIRY MEDIUM= WEB UTILITY ID= 656321 COMPANY= (BGT) BYDA HelpDesk Test Environment ENQUIRY DATE= 12/01/2024 1:41 COMMENCEMENT DATE= 13/01/2024 COMPLETION DATE= 14/01/2024 SEQUENCE NO= 600720321 JOB NUMBER= 10542271 PLANNING= Yes USER REF= 8 Vine Close WORKING FOR AUTHORITY=Utility AUTHORITY NAME= (BGT) BYDA HelpDesk Test Environment AUTO RENEW FIRST JOB NUMBER= AUTO RENEW FIRST SEQUENCE NO= PROJECT REFERENCE= [CALLER DETAILS] CUSTOMER ID= 10394 CONTACT NAME= Example Name COMPANY= Not supplied ADDRESS= Example data SUBURB= Example data STATE= Example data POSTCODE= Example data TELEPHONE= Example data EMAIL ADDRESS= vgmahh3kvn6zwm.05y60j8ksoy4th@smarterwx-mail-uat.byda.com.au REGISTERED EMAIL= Example@example.com VERIFICATION STATUS= EmailOnly SUBSCRIPTION STATUS= None PREFERRED DATA FORMAT= None LODGED BY NAME= LODGED BY EMAIL= LODGED BY COMPANY= LODGED BY TELEPHONE= [LOCATION DETAILS] ADDRESS= 8 Vine Close SUBURB= Point Cook STATE= VIC POSTCODE= 3030 ACTIVITY DESCRIPTION= Planning & Design PRIVATE/ROAD/BOTH= Private LOCATION IN ROAD= MESSAGE= Notice: Replies to this email will be forwarded to the enquirer via Before You Dig Australia. Should you wish to advise Before You Dig Australia of any issues with this enquiry, please call 1100. Responses to this referral should be sent to the “EMAIL ADDRESS” specified above which is the relayed address for *Customers name would be here* *Customers email address would be here*. Please reference sequence number 600720321 in all correspondence. |
As you can see, within this data there is an “EMAIL ADDRESS” and a “REGISTERED EMAIL” the “EMAIL ADDRESS” is the previously mentioned identifying address and the registered email is the enquirers email address, for this example using our test environment the email address needed to be replied to is “vgmahh3kvn6zwm.05y60j8ksoy4th@smarterwx-mail-uat.byda.com.au”.
If you’re in need of assistance or want to check whether or not your system is responding to referrals via our relay please reach out to the Helpdesk via support@byda.com.au or call 1100 to get to our phone line.